Holiday Lighting FAQ
Welcome to our Holiday Lighting FAQ page! Here you'll find answers to some of the most common questions about our services. If you have any other questions, feel free to contact us!
1. Do we own the lights?
No, Southern Shine retains ownership of all the lights and supplies we install. If any of the lights start to malfunction or degrade over time, we will replace them at no extra cost to you. This ensures that your lights stay in great condition throughout the season, and you don’t have to worry about maintenance.
2. Do I have to sign a contract?
No, we do not require you to sign a contract. However, after your first installation, you will be eligible for a discount on any future installations. This helps you save on future holiday lighting services without the commitment of a long-term contract.
3. How does the installation process work?
Our team will handle everything from start to finish. We will assess your property, design a custom lighting plan, and install the lights at a time that's convenient for you. Once the season ends, we'll return to safely remove the lights. All you need to do is enjoy the festive look!
4. What if something goes wrong with the lights after installation?
If there’s an issue with the lights—whether they’re flickering, not turning on, or if there’s any other malfunction—we’ll come back to fix it at no additional cost to you in our 48 hour maintenance guarantee. We guarantee the quality of our service and products.
5. Can I customize my light display?
Absolutely! We offer a wide range of options to suit your style and preferences. Whether you're looking for classic white lights or a more colorful, elaborate display, we can design something special just for you. Our team is happy to discuss your vision and bring it to life!
6. When do you install and remove the lights?
We typically begin installing lights in early October, depending on weather conditions. We’ll schedule a time that works best for you. After the holidays, we will return to carefully remove the lights, starting the first week of January.
7. Is there a charge for removal?
No, removal is included in the cost of the installation. We will take down all lights and decorations carefully, ensuring that your property remains clean and safe.
8. What areas do you serve?
We proudly serve North Raleigh, Wake Forest, Youngsville NC, for larger scale projects our service range will expand. If you’re unsure if we service your area, feel free to reach out, and we’ll confirm!
9. How do I get started?
Getting started is easy! Simply reach out to us to schedule a consultation. We'll discuss your lighting needs, create a custom plan, and get your display up and running before you know it.
Still Have Questions?
If you didn’t find the answer you were looking for, don’t hesitate to contact us. Our friendly team is happy to assist!
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